Care Management

iStock_000048985330_Medium.jpg

Care Manager = Patient, compassionate and well-educated advocate who specializes in guiding families or loved ones to make decisions that provide optimal care, while also reducing stress and worry.

Elfin Services is a company created and developed to take the very best care of you and your loved ones.  We are a small, independent, locally-owned and operated agency that does things a little differently.  Elfin Services provides a team of experienced professionals who are ready and available to help you or your loved one with whatever they need 24 hours a day, 7 days a week.

Our goal as Care Managers is to fill the role that the kind and knowledgeable daughter or dependable son would if they were available. We can help you work through the many different challenges you face. Elfin Care Managers will establish a “one on one” relationship with you and your loved ones. It is our responsibility to listen and get to know you, so we can understand what kind of assistance is needed and what you would like to happen. From that point we act as your advocate and your healthcare liaison. If you need someone to be with you (or your loved one) in complex medical situations, we will be there. Need help navigating the sometimes difficult to understand insurance companies or Medicare system, we can do that. If you need assistance with such issues as transportation, shopping or coordinating other services, we have the experience and expertise you need.

We serve a diverse community of elders and others who need extra assistance with different aspects of their lives.  It is our goal to provide you with someone to trust, and give you the help you need.  Elfin Services has grown steadily and carefully since its inception, and adheres to the highest ethical guidelines including those of the National Association of Professional Geriatric Care Managers and the Society of Certified Senior Advisors. 

We understand the struggle family members face when trying to coordinate services for their loved ones.  With a Professional Care Manager, families are able to relax, avoid stress and avoid taking time off work to assist their loved ones.  Care Managers assess each individual's physical, social and psychological needs, which allows them to effectively navigate through the healthcare system.  Care Managers can attend doctor’s appointments, provide transportation to and from appointments, and act as a liaison between medical providers and family members.  Care Managers also provide a variety of other services such as:

  • Financial: assistance with bill paying, coordinating consultation with legal representation or a financial advisor, help accessing government benefits, dealing with insurance issues such as claims and applications, assistance with tax preparation

  • Housing: evaluations of care facilities, basic home-safety/care plan assessments, service/repair coordination

  • Crisis Intervention: crisis management amongst families, navigation through hospitalization and post-rehab stays, identifying local resources and engaging services as needed, elder abuse prevention and intervention, supervised visits

  • Personal: vet appointments, personal service appointment such as beautician, massage, etc., companionship, coordination of community services

For more information regarding our services, please contact us. We are available 24 hours a day, 7 days a week.